Your Privacy Is Our Responsibility

Introduction Introduction & Applicability

crg77 is an online gaming and entertainment platform operated for Bangladeshi users. This privacy policy provides a complete description of how your personal information is handled when you use our website, applications, and related services.

By using this platform or creating an account, you agree to the terms of this policy. We treat your personal information with the highest importance and commit that the information you provide will be used only for the purposes stated in this policy.

1 What Information We Collect

crg77 collects various types of information to manage your account, provide services, and ensure security. Details are provided below:

1.1 Information You Provide Directly

• Full name and date of birth (required for age verification)
• Email address and mobile number
• Username and password
• Financial transaction details — such as bKash, Nagad, Rocket, or bank transfer information
• National ID card or passport details for identity verification (where applicable)

1.2 Automatically Collected Information

• IP address and device type
• Browser and operating system information
• Browsing behaviour on the website and session logs
• Information obtained from cookies and similar tracking technologies
• Gaming history and transaction logs

1.3 Information Received from Third Parties

In some cases, we may receive information from third-party verification services for identity verification or fraud prevention. Such data collection is always carried out on a lawful basis and only when relevant.

2 Purpose of Using Information

Collected information is used for the following purposes:

1. Account Management: Creating, maintaining, and ensuring secure login to your profile.
2. Service Delivery: Processing gaming services, deposits, and withdrawals.
3. Age Verification: Ensuring that only users aged 21 or above use the platform.
4. Fraud Prevention: Identifying suspicious activity and addressing security threats.
5. Customer Support: Resolving your inquiries and complaints via live chat or email.
6. Legal Compliance: Meeting applicable legal obligations.
7. Service Improvement: Enhancing platform performance and user experience.
8. Communications: Sending important updates, policy changes, and security-related messages.

3 Data Storage & Security

crg77 applies industry-standard technical measures to protect your personal information.

3.1 Technical Security Measures

• SSL (Secure Socket Layer) Encryption: All data transferred between your browser and our servers is transmitted in encrypted form.
• Firewall & Intrusion Detection System: Active monitoring is in place to prevent unauthorized access.
• Database Encryption: Passwords and financial information are stored in encrypted format.
• Regular Security Audits: System audits are conducted regularly by third-party experts.

3.2 Administrative Security

• Staff access to data is strictly limited and role-based
• Regular staff training on data protection
• Staff obligations ensured through confidentiality agreements

3.3 Data Retention Period

Your information will be retained for as long as your account is active and for the relevant legal period thereafter. After a request to close your account, unnecessary data will be securely deleted within a reasonable time.

4 Sharing Information with Third Parties

crg77 does not sell your personal information or transfer it to third parties for commercial purposes. However, sharing information may be necessary in certain circumstances:

• Payment Processors: Necessary information is shared with relevant financial institutions to process bKash, Nagad, Rocket, or bank transfers.
• Technology Service Providers: Trusted technology partners who assist with server hosting, data analytics, and customer support.
• Identity Verification Services: Authorized verification bodies to complete the KYC (Know Your Customer) process.
• Legal Obligations: Based on a valid order from a competent court or legal authority.
• Business Transfers: In the event of a merger, acquisition, or asset transfer, where you will be notified in advance in compliance with applicable law.

5 Cookie Policy

crg77 uses cookies and similar technologies on its website. Cookies are small text files stored on your device that help improve your browsing experience.

5.1 Cookies We Use

• Essential Cookies: Required for maintaining login sessions, security tokens, and core platform functionality.
• Functionality Cookies: Used to remember your preferences, language settings, and other customisations.
• Analytics Cookies: Help monitor platform usage and support service improvement.

5.2 Cookie Controls

You can disable cookies from your browser settings. However, this may limit some platform functionality. Disabling essential cookies will affect login and payment operations.

6 Your Rights

As a user of the crg77 platform, you have the following rights:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You may request correction of any inaccurate information.
• Right to Erasure: You have the right to request deletion of your information in certain circumstances.
• Right to Restrict Processing: You may object to the processing of your information in certain circumstances.
• Right to Data Portability: You may request your information in a structured, machine-readable format.
• Right to Withdraw from Marketing Communications: You may unsubscribe from promotional emails at any time.

To exercise any of the above rights, please contact our customer support team. We will respond to your request within a reasonable time.

7 Protection of Minors' Information

The crg77 platform is intended for users aged 21 and above only. We do not knowingly collect any personal information from individuals under the age of 21.

If we are informed or become aware that a minor has created an account, that account will be immediately closed and all associated information will be deleted. Attempting to fraudulently pass the age verification is unlawful and may result in permanent account termination.

8 International Data Transfers

crg77 may use international technology infrastructure, which means your information may be stored or processed on servers outside Bangladesh. Regardless of where your information is processed, we ensure that:

• Data protection standards will be maintained at the level described in this policy.
• Appropriate contractual and legal safeguards will be in place for transferred data.
• Data protection guarantees in third-party countries will be verified.

9 Responsible Gaming & Data Use

Responsible gaming is a core part of our principles at crg77. We may analyse information related to your gaming behaviour for the following purposes:

• Identifying problematic gambling behaviour and intervening in a timely manner.
• Implementing self-exclusion or limit-setting measures.
• Restricting account activity at your request.

For more details on responsible gaming, please visit our Responsible Gaming page.

10 Response to Security Breaches

In the event of any security incident involving data protection, crg77 will take the following steps:

1. Identify and contain the incident and minimise potential damage.
2. Notify affected users within an appropriate timeframe.
3. Review the situation and take measures to prevent recurrence.
4. Notify relevant authorities in accordance with applicable legal obligations.

If you notice any suspicious activity on your account, please contact us immediately.

11 Links to Other Websites

The crg77 platform may contain links to third-party websites. These external websites have their own privacy policies and are beyond our control. crg77 is not responsible for the privacy of your information on third-party websites. Please read the privacy policy of any external website before using it.

12 Changes to This Policy

crg77 reserves the right to modify or update this privacy policy at any time. For significant changes:

• A notification will be sent to your registered email address.
• A clear notice will be displayed on the platform.
• The effective date of the updated policy will be indicated.

Continued use of the platform after the updated policy takes effect will be considered as your agreement to the revised policy.

13 Contact Us

If you have any questions, comments, or complaints about this privacy policy, please contact us:

• Email: [email protected]
• 24/7 Live Chat — get a response directly on the platform in Bengali or English

Our support team is always ready to assist you in both Bengali and English. Any privacy-related request you make will be handled with the highest priority.